Shipping & Returns
 

Shipping

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Most Love Ray products are made to order through our production partner. That means your item is produced after you place your order rather than pulled from a large warehouse.

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During our current store opening, we ship physical products within the United States only.

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Standard Shipping is available at checkout. Shipping charges are based on the products in your order.

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Because different products may be produced or fulfilled separately, some orders may arrive in more than one package. Tracking information will be provided as each shipment becomes available.

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Production time and shipping time are separate, and delivery dates are estimates rather than guarantees. Carrier delays, weather, holiday volume, or production issues can occasionally affect delivery.

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Returns & Order Issues

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Because most Love Ray products are made especially for you after your order is placed, we generally cannot accept returns or exchanges for a change of mind, incorrect size selection, or incorrect color selection.

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Please review product descriptions and size information carefully before ordering.

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If your order arrives damaged, defective, misprinted, or incorrect, contact Love Ray within 30 days of delivery. We may ask for photographs so we can document the problem with our production partner.

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If an item qualifies, we’ll work with you to arrange an appropriate replacement or refund.

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If a package appears to be lost in transit, please contact us as soon as possible.

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If an order is returned because the shipping address provided at checkout was incorrect or undeliverable, additional shipping charges may be required to send it again.

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Changes & Cancellations

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If you need to change or cancel an order, contact Love Ray as soon as possible.
 

We’ll do our best to help if your order has not yet entered production. Once production begins, we may no longer be able to change the product, size, color, design, or cancel the order.
 

Shipping-address changes may sometimes be possible before an order ships, but they cannot be guaranteed once fulfillment has begun.
 

Please review your order and shipping information carefully before completing checkout.
 

Something Went Wrong?
 

If something genuinely went wrong with your order, reach out to us.
 

We’ll look at what happened and help figure out the next step.