Privacy Policy
The Love Ray Company LLC (“Love Ray,” “we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains what information may be collected when you visit our website, make a purchase, contact us, sign up for updates, or otherwise interact with The Love Ray Company online. It also explains why we collect that information, how it may be used or shared, and the choices you may have regarding your information.
We believe privacy information should be understandable. So while this is an important policy, we've tried to write it in reasonably normal human language.
1. Information We May Collect
Depending on how you interact with Love Ray, we may collect information such as:
• Your name
• Email address
• Billing and shipping address
• Telephone number, when needed for an order or service
• Order and purchase information
• Information you submit through forms on our website
• Messages, questions, feedback, or other communications you send us
• Information associated with an account, if customer accounts are offered
• Technical information associated with use of our website, such as IP address, browser or device information, and website activity
• Cookie and similar technology information
We do not need all of this information from every visitor. What we collect depends on what you choose to do on the site.
For example, simply browsing the website is different from placing an order or sending us a message.
Wix may also automatically collect certain technical and usage information necessary to operate, secure, and evaluate the website.
2. How We Collect Information
Information may be collected when you:
• Purchase something from Love Ray
• Enter information during checkout
• Create an account, if that feature is available
• Subscribe to emails or updates
• Complete a contact or other website form
• Communicate with us
• Participate in a future feature, project, submission, or program that specifically asks for information
• Browse or interact with our website
Some information is provided directly by you.
Other information may be collected automatically through Wix and technologies such as cookies that help the website operate, remain secure, remember settings, and understand website activity.
3. Why We Use Your Information
We may use personal information when reasonably necessary to:
• Process and fulfill orders
• Accept and manage payments
• Ship products
• Provide order and shipping updates
• Respond to questions or customer-service requests
• Address damaged, incorrect, delayed, or missing orders
• Operate and improve our website and store
• Maintain the security and reliability of our website
• Maintain business, transaction, and accounting records
• Send updates or marketing communications when you have chosen to receive them
• Operate future Love Ray features or programs if we introduce them
• Prevent fraud or misuse
• Comply with legal, tax, accounting, or regulatory obligations
We do not want your information simply because information can be collected.
Our goal is to collect and use information for legitimate purposes connected to operating Love Ray, serving our customers, improving the experience, and meeting our obligations.
4. Wix and Our Website
The Love Ray Company website is built and hosted using Wix.com.
Wix provides the online platform and technology that allow us to operate our website and online store. As a result, information associated with your visit or transaction may be processed or stored through Wix's systems, databases, applications, and service providers.
Wix also provides privacy tools that allow site owners to respond to certain customer requests involving access to or deletion of personal information.
Wix maintains its own privacy practices and policies governing how it handles information through its services.
5. Payments
When you make a purchase, payment information is processed through Wix Payments and other payment services available through our Wix store, including major credit and debit cards, Apple Pay, Google Pay, and PayPal.
Depending on availability and eligibility, PayPal may also offer payment options such as Pay Later or Venmo.
These payment providers may have their own terms and privacy practices governing their services.
Love Ray does not need to manually receive or store your complete payment-card information in order to fulfill your purchase.
Wix Payments states that it complies with applicable Payment Card Industry Data Security Standards (PCI DSS) for the secure handling of payment-card information.
6. Printful and Order Fulfillment
Many Love Ray physical products are made using print-on-demand.
For products fulfilled through Printful, information necessary to produce and deliver your order may be provided to Printful.
This can include information such as your:
• Name
• Shipping address
• Email address
• Telephone number when required
• Order/product information
• Other information reasonably necessary to produce, ship, track, or support your order
Printful states that it processes this type of end-customer information on behalf of merchants in order to provide its services.
In other words: if Printful is making and shipping your Love Ray shirt, they need to know where the shirt is supposed to go.
We share information needed for fulfillment rather than treating your order information as something to distribute unnecessarily.
7. Other Service Providers
Love Ray may use other trusted companies or service providers when reasonably necessary to operate the business and website.
These may include services involved with:
• Website hosting and operation
• Payment processing
• Order fulfillment
• Shipping and delivery
• Email communications
• Website analytics
• Accounting and business administration
• Security and fraud prevention
• Other services necessary to operate Love Ray
These providers may process information as necessary to perform their services.
We may also disclose information when reasonably necessary to comply with law or legal process, enforce our agreements, protect our rights, or protect the safety and security of Love Ray, our customers, or others.
8. Selling Personal Information
The Love Ray Company does not sell your personal information for money.
We aren't building Love Ray around selling customer lists.
At launch, Love Ray has not intentionally connected third-party advertising pixels or similar third-party tracking tools for targeted advertising.
However, privacy laws can define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than the everyday meaning of selling someone's information for cash. Certain future advertising, analytics, cookies, or third-party integrations could therefore require additional disclosures or privacy choices.
If the way we use these technologies materially changes, we will update our privacy practices and this policy as appropriate.
9. Cookies and Similar Technologies
Like most modern websites, our site uses cookies and similar technologies.
Some cookies are essential to things such as website security, stability, shopping functionality, and other basic site operations.
Other cookies or similar technologies may be used for purposes such as website analytics, understanding website activity, or remembering preferences, depending on the Wix features and other tools operating on the site.
At launch, Love Ray has not intentionally connected third-party advertising or analytics tools such as Google Analytics, Meta Pixel, TikTok Pixel, Google Ads, or Hotjar.
Wix distinguishes between essential and non-essential cookies and provides privacy tools that can allow visitors to manage certain non-essential cookies. Wix features or future third-party applications and integrations may introduce additional cookies or similar technologies.
We may update our cookie practices if the tools used by the Love Ray website change.
10. Email and Communications
If you choose to sign up for Love Ray news, updates, or promotional email, we may use the information you provide to send those communications.
You may unsubscribe from promotional emails using the unsubscribe option provided in those messages or by contacting us.
Even if you unsubscribe from promotional messages, we may still send communications necessary to complete a transaction or respond to something you requested—for example, an order confirmation, shipping notice, customer-service response, or important account-related communication.
11. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including operating the business, completing transactions, maintaining appropriate records, resolving disputes, meeting legal or tax requirements, and protecting legitimate business interests.
Different types of information may need to be retained for different periods.
When information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled according to the systems and legal requirements applicable to it.
12. Your Privacy Choices and Requests
Depending on where you live, privacy laws may give you rights concerning your personal information.
These may include rights to request:
• Access to information we have about you
• Correction of inaccurate information
• Deletion of certain information
• A copy of certain information
• Withdrawal of consent in circumstances where processing is based on consent
• Opting out of certain uses or sharing of information
Not every right applies in every location or circumstance.
If you would like to make a privacy-related request, contact us using the information below.
We may need to verify your identity before completing certain requests.
Wix provides site owners with tools for responding to certain customer data-access and deletion requests.
13. Children
The Love Ray website and store are intended for a general audience and are not intended to knowingly collect personal information from children in violation of applicable law.
Some Love Ray products, stories, educational materials, or creative projects may be appropriate for children or families. That does not mean we intend children to independently provide personal information, create purchases, or use services requiring adult authorization.
If Love Ray later introduces children's submissions, galleries, contests, interactive features, or similar programs, we will review the privacy requirements for those features before making them available.
14. Security
We and the services we use take reasonable measures intended to protect personal information.
However, no website, online transmission, or electronic storage system can guarantee absolute security.
If we become aware of a security issue affecting information in a way that requires notification under applicable law, we will take appropriate steps consistent with our obligations.
15. Links to Other Websites
Our website may contain links to websites or services operated by other organizations.
Once you leave the Love Ray website, the privacy practices of those other websites are governed by their own policies.
We encourage you to review those policies when appropriate.
16. Changes to This Privacy Policy
Love Ray may update this Privacy Policy as our website, products, services, technology, or legal obligations change.
When we make changes, we will update the Effective Date at the top of this policy.
If a change is significant enough to require additional notice or consent, we will take reasonable steps to provide it.
The current version posted on our website will be the version governing our current privacy practices.
17. Contact Us
Questions about privacy are welcome.
If you have a question about this policy or want to make a privacy-related request, contact:
The Love Ray Company LLC
Email: hello@theloveraycompany.com
Website: theloveraycompany.com
Please include enough information for us to understand and respond to your request.